The error “Failed to get thumbprints

Response : {‘id’: ‘6d76ca8a-0f6a-4458-ab97-0771a82e873e’, ‘errorResponse’: {‘errorCode’: ‘ENABLE_SSH_PRE_CONDITION_NOT_MET’, ‘arguments’: None, ‘context’: None, ‘message’: ‘Dependency of enabling SSH could not be performed on one or many hosts in the request payload.’, ‘remediationMessage’: None, ’cause’: None, ‘nestedErrors’: None, ‘referenceToken’: None}, ‘status’: ‘FAILED’, ‘startTime’: 1736453217280, ‘lastModifiedTime’: 1736453217316, ‘sshFingerprints’: [], ‘sslFingerprints’: []}”

I’d experienced the error when running the ‘initiate_stretch_cluster_vxrail.py’ script, however you could also get the following:

• Unable to see utilization details in SDDC UI.
• Unable to commission hosts.
• Unable to add hosts into clusters.
• Unable to login to the SDDC UI.

Broadcom Article on the fix listed below:

How to import the vCenter root certificate into the SDDC manager TrustStore

Run the python script and your good, issue fixed.